In Principio

Refund & return policy

General Refunds We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It should be noted that customers will pay for the shipping fee to return the item and a 15% restocking fee. This is to help cover the loss of a sale for that item/items due to the item being returned. We thank you for your understanding! To start a return, contact us at inprincipioshop@gmail.com. We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. Please note that if we receive the return that we deem unable to be resold at its original price, we will either give you a partial or no refund depending on the condition of the item(s). Damaged or Incorrect Items Received Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If there can be proven evidence that the item or items were received severely damaged (we will usually ask for a photo), then all replacement items will be immediately shipped for free. Customers will also have the option for a full refund or in-store gift card on our main website as well. If there are items that were incorrectly shipped, In Principio will immediately pay for the shipping label to have the incorrect items returned to us. Once we have received the incorrect items, we will send you the correct items free of charge. Customers will also have the option for a full refund or in-store gift card as well. Non-returnable items Final sale items cannot be returned. These items will be shown as final sale items on our website and also stated as non-returnable in the description of the item. Please get in touch if you have questions or concerns about your specific item. Exchanges If you want to exchange an item for a different item that is of the same price, please email inprincipioshop@gmail.com to start this process. Similar to items that want to be returned, to be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that customers will be asked to pay for the shipping label for the return and for the new item, but you will not have to pay the 15% restocking fee. You can always contact us for any return questions at inprincipioshop@gmail.com or message us on Catholic Owned. Thank you for your understanding and God bless!